Reference

Terms Conditions for Your Account

Short terms, plain wording: what your account wallet covers on 12fbajee, which payment rails we accept, and how a disagreement gets handled.

Account rulesWallet and payoutsbKash, Nagad, RocketChanges and closure
12fbajee Terms Conditions for Your Account
CLAUSE HELP DESK

Ask Support About Any Clause

One rule we hold to: ask before you deposit, not after. Support can talk you through any clause, confirm how a bKash, Nagad or Rocket transfer posts to your wallet, or log a request to correct your details. Reach the desk from the help button once you're signed in, and quote your wallet number so the reply lands on the right account. Anything about closing the account goes through that same channel.

In-account help desk Signed in and stuck on a clause? Open the help button in your account, send the question and the wallet number you used, and we'll reply against that account rather than a shared inbox.
Payment clause questions Ask us how deposits through bKash, Nagad or Rocket are recorded before you send money. We'll explain which wallet a withdrawal returns to and what we check first.
Closure requests Tell support you want the account closed and we'll confirm the balance position and the wallet it returns to. Keep the request in writing so you hold the record.
YOUR DATA RULES

Check How We Store Your Records

We hold only what the account needs to run: your name, contact, wallet number and the transaction record behind each deposit and withdrawal. Sign-in runs on a one-time code sent to your number, and we never ask for your wallet PIN inside the lobby. This site uses a session cookie to keep you signed in and a small preference cookie for language. Records stay while the account is open, then for the period local rules require. Email us to see, correct or delete what we hold.

Sign-in security

Your login runs on a one-time code sent to your registered number. We ask for that code, never your bKash or Nagad PIN, so keep the PIN to yourself even if a message looks like it came from us.

What we store

Name, contact number, wallet number and the record of each deposit and withdrawal. Game history is kept so a settled round can be checked if you ever query it.

Cookies and session

A session cookie keeps you signed in between pages and drops when you log out. A preference cookie remembers your language choice; neither one holds your wallet details.

Retention and access

Records stay while your account is open, then for the period local rules require. Email support to see, correct or delete what we hold, and we'll confirm on the same thread.

Get Straight Answers on Terms

Most of what you ask us comes down to six things: what a clause means in practice, whose law applies, whether a payment method changes anything, and how to get out if you've had enough. The answers below stay short on purpose, so you can check the one you need and get back to what you were doing. If your question isn't here, the channels above take it and we reply on your account.

Yes. Accept them when you open the account and the version live on this page applies from that moment. Nothing else needs signing, and you can read it all before sending a single taka.

Whichever rule is stricter locally takes priority, and access depends on your local law and eligible regions. Tell support your situation and we'll say what applies to your account.

Ask support in writing and we'll confirm the balance position first, then return what's owed to the wallet you paid from. Closing does not erase records we must keep under local rule.

Send the correction from the number registered on the account and we'll verify it before anything changes. Wallet numbers are checked against the deposit record so a payout can't go astray.

No. The rail changes how money reaches your wallet, not the rules around the account. Every transfer is logged against your wallet number so a query can be traced to the payment.

Updates appear on this page and we flag the change the next time you sign in. Keep using the account after that and the new version applies to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.